Tell us how many connections you handle and which DISCOMs they sit on. We'll scope a pilot around your own sample bills — no obligation to expand until the output is proven.
Begin with one DISCOM and your own sample bills. We scope it in writing before anything runs.
Create an accountAlready onboarded? Raise a ticket inside the portal and get a live, two-way thread with our team.
Open a ticketAn account holder wanting to check, change or stop retrieval for a connection — we handle these directly.
Read the policyOnly where the DISCOM portal requires a login, and only once the account holder has knowingly approved it. Credentials are encrypted, used solely to fetch bills for that connection, and never shown back in the portal.
Yes — provided the genuine account holder has given you a written authorization covering LiteBill's access. We may ask you to produce it.
One DISCOM and a handful of your own connections is a perfectly normal starting point. Expand once the output is proven.
Enquiries are answered on business days, usually within one. Existing clients get faster turnaround through the in-portal ticket system.