Acceptable Use Policy

This Acceptable Use Policy forms part of the Terms & Conditions. It exists to protect account holders, utility portals, other clients and the platform itself.

You must not:

• Register a connection belonging to a person or business that has not authorized you.
• Use consumer numbers obtained from purchased lists, leaked datasets, scraping or guesswork.
• Continue retrieving after an account holder has withdrawn permission.
• Misrepresent who you are acting for when registering connections.

• Do not ask us to run volumes designed to overload or degrade a DISCOM portal.
• Do not attempt to bypass captcha, rate limits, authentication or other security controls beyond the normal login the account holder approved.
• Do not use the Service to perform portal actions other than bill retrieval — no payments, no profile changes, no service requests.
• Report to us promptly if a portal signals that access is unauthorized or blocked.

• Use bill data only for the purpose the account holder was told about.
• Do not resell, publish or redistribute consumer bill data.
• Do not use it to build marketing lists, credit profiles or any profiling the account holder did not agree to.
• Apply reasonable security to the data once it reaches your systems.

• Do not probe, scan or attempt to breach our infrastructure, or access another client's data.
• Do not upload malware or attempt to interfere with other clients' processing.
• Do not reverse engineer, resell, sublicense or white-label the Service without our written agreement.
• Do not share a single login across unrelated users, or circumvent plan limits.
• Do share genuine security findings with security@litebill.in — we welcome responsible disclosure.

Where we believe this policy has been breached we may, proportionately:

• Ask you to produce the authorization for a connection.
• Suspend processing for specific connections while we investigate.
• Suspend or terminate the account for serious or repeated breaches.
• Report the matter to the relevant utility or authority where the law requires it.